FAQ
FAQ's
Welcome to Honey Twigs' FAQ section! We're here to ensure you have all the information you need for a smooth and enjoyable shopping experience. If you have any further questions, don't hesitate to reach out to us.
Orders
Where does Honey Twigs Deliver?
We deliver to all cities across India. For any international queries, please write to us at info@honeytwigs.co
How are orders delivered?
We partner with leading e-commerce shipping partners to ensure your order reaches you in good condition and as quickly as possible.
When can I expect my order?
Orders are dispatched promptly within 24 hours and should reach you within 7 working days, depending on your location. We ship throughout the week, except on Sundays, public/national holidays, during bandhs, strikes, or in case of natural calamities.
What are the delivery charges?
- Free Shipping: Orders above INR 400 are shipped free of charge.
- Flat Rate: For orders below INR 400, a flat delivery charge of INR 50 applies.
- Inclusive Pricing: All prices include taxes, with no hidden delivery charges
Payments
What payment options Are Available?
- Online Payments: You can pay using your credit/debit card or Net Banking at checkout. We accept most major Credit/Debit Cards.
- Cash On Delivery: We also offer the option of Cash On Delivery for your convenience.
Returns, Cancellations & Refunds
What if I have received a damaged or expired Product?
While it's rare, if you receive a product that's damaged or past its expiry date, we will accept the return and issue a replacement at no additional cost, or provide a full refund. Please keep the original product and receipt for the return process.
What is your order cancellation policy?
- Cancellation Timeframe: You can cancel your order within 5 hours of placing it by emailing us at info@honeytwigs.in.
- Post-Dispatch Cancellation: Orders cannot be canceled once they have been dispatched.
How long do I have to raise a return request?
Incase of a damaged product, please raise a return request by writing to us at info@honeytwigs.in within 24 hours of receiving the product.
How will I receive my refund?
Prepaid order refunds will be refunded to the source account. For Cash on Delivery orders, our team will reach out to you for your bank details.
For any other queries or assistance, feel free to contact us. We're here to help make your Honey Twigs experience delightful!